job description
Join Celebrity Cruises, a premium global cruise line renowned for its luxurious experiences and exceptional service, as an Inbound Sales Agent in our dynamic Consumer Outreach Sales Team. In this exciting role, you will be the first point of contact for customers seeking unforgettable cruise experiences, turning inquiries into bookings while delivering world-class customer service.
As part of our growing team in Bali, Indonesia, you’ll work in a collaborative, fast-paced environment where your sales expertise and passion for travel will shine. This is a fantastic opportunity for a results-driven professional to build a rewarding career in the travel and hospitality industry while enjoying the vibrant culture and lifestyle of Bali.
Celebrity Cruises offers a competitive salary, performance-based incentives, and a supportive work environment with opportunities for career growth. If you thrive in a customer-focused role and have a knack for sales, we’d love to hear from you!
Responsibility
- Handle inbound customer calls and inquiries with professionalism, providing detailed information about Celebrity Cruises’ itineraries, promotions, and onboard experiences.
- Convert customer inquiries into confirmed cruise bookings by identifying needs, offering tailored recommendations, and closing sales effectively.
- Build rapport with customers to ensure a seamless and enjoyable booking experience, fostering long-term loyalty to the Celebrity Cruises brand.
- Maintain accurate records of customer interactions, bookings, and follow-ups using our CRM system.
- Collaborate with the sales team to meet and exceed monthly targets, contributing to the overall success of the Consumer Outreach Sales Team.
- Stay updated on cruise itineraries, promotions, and industry trends to provide customers with the most relevant and up-to-date information.
- Resolve customer concerns or objections with empathy and professionalism, ensuring a positive resolution and customer satisfaction.
- Participate in team meetings, training sessions, and performance reviews to continuously improve your sales skills and product knowledge.
Qualifications
- Minimum of 1-2 years of experience in inbound sales, customer service, or call center roles, preferably in the travel, hospitality, or luxury service industries.
- Excellent communication and interpersonal skills in English, with the ability to engage customers professionally and persuasively.
- Strong sales acumen with a proven ability to meet or exceed targets in a fast-paced environment.
- Familiarity with CRM systems and basic computer skills (Microsoft Office, Google Workspace).
- Ability to work flexible hours, including weekends and holidays, to accommodate customer needs across different time zones.
- Passion for travel and a genuine interest in providing exceptional customer experiences.
- Self-motivated, detail-oriented, and able to work both independently and as part of a team.
- High school diploma or equivalent; additional certifications in sales or customer service are a plus.