job description
Join SLS Bearings as a Customer Service Assistant and become the face of our company, ensuring exceptional customer experiences and fostering long-term client relationships. In this dynamic role, you will be the first point of contact for our valued customers, providing timely and professional support while resolving inquiries with efficiency and care.
Based in the vibrant regions of Bali, this position offers a unique opportunity to work in a collaborative environment where your communication skills and problem-solving abilities will directly impact customer satisfaction and business growth. Whether you're assisting with product inquiries, processing orders, or handling feedback, your role is pivotal in maintaining our reputation for excellence.
If you are passionate about delivering top-tier service and thrive in a fast-paced setting, we invite you to apply and grow with us at SLS Bearings.
Responsibility
- Serve as the primary contact for customer inquiries via phone, email, and chat, ensuring prompt and professional responses.
- Process customer orders, returns, and exchanges accurately while maintaining detailed records.
- Resolve customer complaints and issues efficiently, escalating complex cases to the appropriate departments when necessary.
- Provide product information and guidance to customers, helping them make informed purchasing decisions.
- Collaborate with internal teams, including sales and logistics, to ensure seamless customer experiences.
- Maintain up-to-date knowledge of company products, services, and policies to deliver accurate information.
- Document customer interactions and transactions in the CRM system for future reference and analysis.
- Contribute to team meetings and training sessions to continuously improve service standards.
Qualifications
- High school diploma or equivalent; additional certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center or retail environment.
- Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of patience, empathy, and professionalism when dealing with customers.
- Willingness to work flexible hours, including weekends and holidays, as needed.