job description
Join Virginia Food, Inc. as a Customer Care Coordinator for Provincial Shipments and become a key player in ensuring seamless logistics and exceptional customer service. Based in the vibrant regions of Bali, this role offers a unique opportunity to grow your career in a dynamic environment while enjoying a competitive benefits package.
As a Customer Care Coordinator, you will be the bridge between our customers and logistics teams, ensuring timely and accurate shipments across provincial routes. Your role will involve coordinating with various stakeholders, resolving customer inquiries, and maintaining high service standards. If you are passionate about customer service and logistics, this is the perfect role for you!
At Virginia Food, Inc., we value the growth and development of our people. We provide continuous training and career advancement opportunities to help you reach your full potential. Enjoy a supportive work environment, competitive compensation, and the chance to make a real impact in our operations.
Responsibility
- Coordinate and monitor provincial shipments to ensure timely delivery.
- Serve as the primary point of contact for customer inquiries and concerns related to shipments.
- Liaise with logistics teams, drivers, and warehouse staff to resolve any shipment issues.
- Maintain accurate records of shipments, deliveries, and customer interactions.
- Provide regular updates to customers on shipment status and any potential delays.
- Collaborate with internal teams to improve shipment processes and customer service standards.
- Handle and resolve customer complaints in a professional and timely manner.
- Prepare and submit reports on shipment performance and customer feedback.
Qualifications
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Proven experience in customer service, logistics, or a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Proficiency in using logistics software and Microsoft Office Suite.
- Ability to work under pressure and meet tight deadlines.
- Familiarity with provincial shipment routes and regulations is a plus.
- Fluency in English and Bahasa Indonesia.