job description
Are you a passionate and customer-focused individual looking for an exciting opportunity in the heart of Bali? We are urgently hiring Voice Customer Support Specialists to join our dynamic team. This role is perfect for those who thrive in fast-paced environments and enjoy delivering exceptional service to customers.
As a Voice Customer Support Specialist, you will be the first point of contact for our valued customers, providing solutions and support via phone. Your role will be crucial in maintaining customer satisfaction and loyalty. This is a full-time position with a competitive salary range of RM 2,100 – RM 2,500 per month.
If you are a great communicator with a knack for problem-solving, we want to hear from you! Apply now and become part of a team that values your skills and offers a rewarding career path.
Responsibility
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate information and solutions to customer inquiries and concerns.
- Maintain a high level of customer satisfaction through excellent service.
- Document customer interactions and transactions accurately in the system.
- Follow up on customer issues to ensure resolution and satisfaction.
- Collaborate with team members to improve customer service processes.
- Adhere to company policies and procedures while delivering support.
- Meet and exceed performance targets and key performance indicators (KPIs).
Qualifications
- Excellent verbal communication skills in English.
- Previous experience in a customer service or call center environment is a plus.
- Strong problem-solving and multitasking abilities.
- Ability to work in a fast-paced and dynamic environment.
- Basic computer skills and familiarity with customer service software.
- High school diploma or equivalent; additional qualifications are a bonus.
- Willingness to work in shifts, including weekends and holidays.
- Positive attitude and a strong commitment to customer satisfaction.