job description
Are you passionate about travel and believe in its transformative power? EXO Travel is seeking a dedicated Customer Care and Quality Control Officer to join our dynamic team in Bali. As an equal opportunity employer, we value diversity and are committed to creating an inclusive workplace where your skills and enthusiasm can thrive.
In this role, you will be the bridge between our clients and the exceptional travel experiences we offer. Your attention to detail, problem-solving skills, and commitment to quality will ensure that every journey we curate exceeds expectations. If you are a proactive individual with a knack for customer service and a love for travel, we want to hear from you!
Join us in making a difference in the world of travel while growing your career in a supportive and innovative environment.
Responsibility
- Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly and professionally.
- Monitor and evaluate the quality of travel services provided, ensuring they meet company standards and client expectations.
- Collaborate with various departments to improve service delivery and enhance the overall customer experience.
- Conduct regular quality control checks on travel itineraries, accommodations, and transportation services.
- Gather and analyze customer feedback to identify areas for improvement and implement corrective actions.
- Maintain accurate records of customer interactions and quality control findings.
- Assist in the development and implementation of customer service policies and procedures.
- Stay updated on industry trends and best practices to continuously improve service quality.
Qualifications
- Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.
- Proven experience in customer service, quality control, or a similar role within the hospitality or tourism industry.
- Excellent communication and interpersonal skills, with a strong customer-focused mindset.
- Detail-oriented with strong analytical and problem-solving abilities.
- Proficiency in using customer service software and tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English; additional languages are a plus.
- Passion for travel and a deep understanding of the tourism industry.