job description
Join Watsons, Asiaâs leading health and beauty retailer, as a Customer Assistant in our vibrant Bali stores! Weâre looking for enthusiastic, customer-focused individuals to deliver exceptional service in our Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung locations. If youâre passionate about beauty, wellness, and helping customers look and feel their best, this is the perfect opportunity to grow your career in retail while enjoying the dynamic culture of Bali.
As a Customer Assistant, youâll be the face of Watsons, assisting customers with product recommendations, handling transactions, and ensuring a seamless shopping experience. Youâll work in a fast-paced environment, collaborate with a supportive team, and have the chance to develop your skills in sales, customer service, and retail operations. This role is ideal for those who thrive in a customer-centric environment and want to make a positive impact every day.
Watsons offers a competitive salary, employee discounts on our wide range of health and beauty products, and opportunities for career advancement. Whether youâre a seasoned retail professional or just starting your career, we provide training and development to help you succeed. Join us and be part of a brand that values excellence, innovation, and customer satisfaction!
Responsibility
- Provide friendly and professional customer service, assisting shoppers with product inquiries, recommendations, and purchases.
- Operate cash registers, handle transactions, and ensure accurate processing of payments, refunds, and exchanges.
- Maintain store presentation by restocking shelves, organizing products, and ensuring a clean and inviting shopping environment.
- Promote Watsonsâ loyalty programs, discounts, and special offers to enhance customer engagement and drive sales.
- Handle customer complaints or concerns with empathy and efficiency, escalating issues to management when necessary.
- Collaborate with team members to achieve daily, weekly, and monthly sales targets.
- Stay updated on product knowledge, including new arrivals, promotions, and beauty trends, to provide informed recommendations.
- Assist in inventory management, including receiving stock, conducting stock checks, and reporting discrepancies.
Qualifications
- Minimum high school diploma or equivalent; prior retail or customer service experience is a plus but not required.
- Strong communication skills in English; proficiency in Bahasa Indonesia or other languages is an advantage.
- Friendly, approachable, and passionate about delivering exceptional customer service.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic math skills for handling cash transactions and inventory counts.
- Flexibility to work in shifts, including weekends, evenings, and public holidays.
- Positive attitude, team player mentality, and willingness to learn and grow.
- Knowledge of beauty, health, or wellness products is a bonus.