job description
Join Watsons, a leading name in health and beauty retail, as a Customer Assistant in beautiful Bali! We are seeking passionate individuals to deliver exceptional customer service and drive retail excellence across our stores in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a Customer Assistant, you will be the face of our brand, ensuring every customer enjoys a personalized and seamless shopping experience. This role offers a dynamic work environment, opportunities for career growth, and the chance to be part of a team that values innovation and customer satisfaction.
If you are enthusiastic about retail, enjoy interacting with people, and thrive in a fast-paced setting, this is the perfect opportunity for you!
Responsibility
- Provide outstanding customer service by assisting shoppers with product inquiries, recommendations, and purchases.
- Maintain a clean, organized, and visually appealing store environment to enhance the shopping experience.
- Process transactions accurately and efficiently using POS systems while handling cash and digital payments.
- Stock and replenish merchandise, ensuring shelves are well-stocked and products are displayed attractively.
- Assist in inventory management, including receiving shipments, checking stock levels, and reporting discrepancies.
- Promote ongoing sales, loyalty programs, and special offers to drive customer engagement and sales.
- Handle customer complaints or issues professionally and escalate concerns to management when necessary.
- Collaborate with team members to achieve daily sales targets and operational goals.
Qualifications
- Minimum high school diploma or equivalent; additional retail or customer service training is a plus.
- Proven experience in retail, customer service, or a similar role is preferred but not required.
- Excellent communication and interpersonal skills with a friendly and approachable demeanor.
- Strong problem-solving abilities and a customer-centric mindset.
- Basic computer skills and familiarity with POS systems.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Team player with a positive attitude and a willingness to learn and grow within the company.
- Fluency in English and Bahasa Indonesia is highly desirable.