job description
Join Eber, a fast-growing software company, as a Customer Account Specialist in the vibrant heart of Bali. This is your opportunity to grow your tech skills, build a rewarding career, and thrive in a dynamic, innovative environment where customer success is at the core of what we do.
As a key member of our team, you will serve as the primary point of contact for our valued clients, ensuring seamless onboarding, proactive support, and long-term satisfaction. Youâll collaborate with cross-functional teams to resolve inquiries, optimize account performance, and drive customer retention. With a focus on excellence and innovation, youâll play a pivotal role in shaping the customer experience for one of the most exciting software companies in Southeast Asia.
Based in Bali, youâll enjoy a work-life balance in a tropical paradise while advancing your career in the tech industry. Whether you're in Canggu, Ubud, or Denpasar, this role offers the perfect blend of professional growth and lifestyle flexibility.
Responsibility
- Serve as the primary point of contact for assigned customer accounts, providing exceptional service and building strong, long-lasting relationships.
- Manage the onboarding process for new clients, ensuring a smooth transition and clear understanding of our software solutions.
- Proactively monitor customer accounts to identify upsell, cross-sell, and retention opportunities.
- Collaborate with sales, product, and technical teams to address customer needs and resolve complex issues.
- Maintain accurate and up-to-date customer records in our CRM system, tracking interactions and follow-ups.
- Develop and deliver customized reports and insights to help clients maximize the value of our software.
- Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
- Stay updated on product features, industry trends, and best practices to provide informed recommendations.
Qualifications
- Minimum 2 years of experience in customer service, account management, or a related field, preferably in the software or tech industry.
- Excellent communication and interpersonal skills, with fluency in English (written and verbal).
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to work independently and collaboratively in a fast-paced, remote or hybrid environment.
- Familiarity with SaaS products and basic technical troubleshooting is a plus.
- Bachelorâs degree in Business, Communications, IT, or a related field is preferred.
- Based in or willing to relocate to Bali, Indonesia (Canggu, Ubud, Denpasar, or surrounding areas).