job description
Are you a dynamic and results-driven professional with a passion for building strong relationships in the hospitality industry? PT. Liang Layanan Kuliner is seeking a Customer Account Manager - Horeca to join our team in Bali. In this role, you will be responsible for cultivating and maintaining partnerships with hotels, restaurants, and cafes (Horeca sector) across Bali's vibrant hospitality landscape.
As a Customer Account Manager, you will play a pivotal role in driving revenue growth by understanding the unique needs of our clients and delivering tailored solutions. You will work closely with our sales and operations teams to ensure seamless service delivery and customer satisfaction. This is an exciting opportunity to grow your career in a fast-paced and dynamic environment while contributing to the success of Bali's thriving hospitality sector.
If you are a proactive, customer-focused individual with a knack for sales and relationship management, we want to hear from you!
Responsibility
- Develop and maintain strong relationships with key decision-makers in the Horeca sector, including hotels, restaurants, and cafes.
- Identify and pursue new business opportunities to expand our client base and drive revenue growth.
- Conduct regular visits to clients to understand their needs, address concerns, and provide solutions.
- Collaborate with internal teams to ensure timely and accurate delivery of products and services.
- Prepare and present sales reports, forecasts, and performance metrics to management.
- Negotiate contracts and agreements to secure long-term partnerships.
- Stay updated on industry trends and competitor activities to identify opportunities for improvement.
- Provide exceptional customer service to ensure client satisfaction and retention.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Proven experience in sales, account management, or business development, preferably in the Horeca sector.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office and CRM software.
- Fluency in English and Bahasa Indonesia is required.
- Willingness to travel within Bali and occasionally to other regions.