job description
Join Indra Philippines as a CRM Developer and play a pivotal role in transforming customer relationship management through cutting-edge technology. Based in the vibrant and culturally rich island of Bali, you will design, develop, and implement tailored CRM solutions that enhance customer engagement, streamline business processes, and drive operational efficiency.
This is a unique opportunity to work on high-impact projects, leveraging your expertise in CRM platforms (such as Salesforce, Microsoft Dynamics, or HubSpot) to deliver scalable and user-centric applications. Whether you're optimizing workflows, integrating third-party systems, or customizing dashboards, your contributions will directly influence the success of our clients’ digital transformation journeys.
At Indra Philippines, we foster a collaborative and innovative environment where your technical skills and creative problem-solving will thrive. If you are passionate about building seamless, data-driven CRM ecosystems, we invite you to apply and be part of a team that shapes the future of customer experience.
Responsibility
- Design, develop, and customize CRM applications to meet business requirements, ensuring scalability and performance.
- Collaborate with cross-functional teams (e.g., sales, marketing, IT) to gather and analyze user needs for CRM enhancements.
- Write clean, efficient, and well-documented code (e.g., Apex, JavaScript, SQL) for CRM configurations, integrations, and automation.
- Implement and maintain data models, workflows, and security protocols within the CRM system.
- Troubleshoot and resolve technical issues, providing timely support and system upgrades.
- Integrate CRM platforms with external systems (e.g., ERP, email marketing tools) via APIs or middleware.
- Optimize CRM performance through regular audits, testing, and user feedback analysis.
- Stay updated with emerging CRM technologies and industry best practices to drive continuous improvement.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3+ years of experience in CRM development, with hands-on expertise in platforms like Salesforce, Microsoft Dynamics 365, or HubSpot.
- Proficiency in programming languages such as Apex, JavaScript, C#, or Python and databases (SQL/NoSQL).
- Experience with API integrations (REST/SOAP) and third-party CRM add-ons.
- Strong understanding of SDLC, Agile methodologies, and version control systems (e.g., Git).
- Excellent problem-solving skills and the ability to translate business needs into technical solutions.
- Certifications in CRM platforms (e.g., Salesforce Certified Developer) are a plus.
- Fluent in English with exceptional communication and teamwork abilities.