job description
Join SOUR SALLY GROUP as a Crew Store / Crew Leader in beautiful Bali and become a key player in delivering exceptional customer experiences in the hospitality and tourism industry. This role offers a dynamic work environment where you will oversee daily outlet operations, lead a team, and ensure smooth service delivery. If you are passionate about hospitality, thrive in fast-paced settings, and enjoy working in a vibrant tourist destination, this opportunity is perfect for you.
Bali, known for its stunning landscapes and thriving tourism sector, provides an exciting backdrop for your career growth. As part of our team, you will contribute to creating memorable experiences for guests while developing your leadership and operational skills. We offer competitive compensation, a supportive work culture, and opportunities for professional advancement.
Responsibility
- Oversee daily operations of the outlet, ensuring smooth and efficient service.
- Lead and motivate the crew team to deliver exceptional customer service.
- Manage inventory, stock levels, and supply orders to maintain optimal operations.
- Handle cash transactions, reconcile daily sales, and prepare financial reports.
- Ensure compliance with health, safety, and hygiene standards.
- Resolve customer inquiries and complaints in a professional and timely manner.
- Train and onboard new crew members to uphold company standards.
- Collaborate with management to implement promotional activities and sales strategies.
Qualifications
- Minimum 1-2 years of experience in retail, hospitality, or a similar customer-facing role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Basic knowledge of inventory management and cash handling.
- Ability to work flexible hours, including weekends and holidays.
- Fluent in English and Bahasa Indonesia (additional languages are a plus).
- Problem-solving skills and a customer-centric mindset.
- High school diploma or equivalent; additional certifications in hospitality are advantageous.