job description
Join RN Care as a Country Club Operations & Guest Services Executive and play a pivotal role in ensuring the seamless operation and exceptional guest experience at our prestigious country club. This position is ideal for a dynamic professional with a passion for hospitality, operational excellence, and delivering world-class service in a luxurious setting.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will oversee the daily operations of our sports, recreation, banquet, and F&B facilities. Your leadership will ensure the highest standards of cleanliness, safety, and guest satisfaction, making every visit memorable.
If you thrive in a fast-paced environment and are committed to maintaining the elegance and efficiency of a premier country club, we invite you to apply and become part of our dedicated team.
Responsibility
- Oversee the daily operations of sports, recreation, banquet, and F&B facilities to ensure smooth functionality and guest satisfaction.
- Maintain high standards of cleanliness, safety, and upkeep across all club facilities and equipment.
- Coordinate with various departments to ensure seamless execution of events, banquets, and recreational activities.
- Monitor and manage inventory levels for F&B and operational supplies, ensuring timely restocking.
- Address guest inquiries, concerns, and feedback promptly to enhance their experience.
- Implement and enforce safety protocols and emergency procedures to ensure a secure environment.
- Train and supervise staff to deliver exceptional service and maintain operational efficiency.
- Collaborate with management to develop and implement strategies for improving guest services and operational processes.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in hospitality, guest services, or country club operations.
- Strong leadership and team management skills with a focus on staff development.
- Excellent communication and interpersonal skills to interact with guests and staff effectively.
- Proven ability to manage multiple tasks and prioritize in a fast-paced environment.
- Knowledge of safety regulations and emergency procedures in a hospitality setting.
- Proficiency in using operational and inventory management software.
- Flexibility to work evenings, weekends, and holidays as required.