job description
Join Bigtime Empire, a dynamic and rapidly growing hospitality group in Bali, as a Restaurant Staff (Waitstaff & Service Crew)! Weâre looking for passionate, energetic, and customer-focused individuals to be part of our vibrant team across our premium dining locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in a fast-paced environment, love delivering exceptional guest experiences, and want to grow your career in one of the worldâs most exciting hospitality hubs, this is the perfect opportunity for you!
As a key member of our front-of-house team, youâll play a crucial role in ensuring our guests enjoy a seamless, memorable, and delightful dining experience. From warmly welcoming guests to taking orders with precision, serving dishes with flair, and handling payments efficiently, your attention to detail and positive attitude will set the tone for our restaurantâs success. Youâll also collaborate with our kitchen and bar teams to maintain smooth operations, uphold our high standards of cleanliness, and contribute to a positive and energetic work environment.
At Bigtime Empire, we believe in fostering a culture of growth, teamwork, and excellence. Youâll receive comprehensive training, competitive compensation, and opportunities for career advancement in a supportive and inclusive workplace. Whether youâre an experienced hospitality professional or just starting your journey in the industry, weâre excited to help you develop your skills while being part of Baliâs thriving food and beverage scene.
If youâre ready to take your hospitality career to the next level in a tropical paradise, apply now and become part of the Bigtime Empire family!
Responsibility
- Warmly greet and seat guests, ensuring a welcoming and professional first impression.
- Take food and beverage orders accurately and efficiently, providing recommendations and upselling where appropriate.
- Serve dishes and drinks with attention to detail, timing, and presentation to enhance the guest experience.
- Process payments securely and efficiently, handling cash, credit cards, and digital transactions with accuracy.
- Maintain a clean, organized, and safe dining environment, including tables, floors, and service stations.
- Collaborate with kitchen and bar staff to ensure smooth communication and timely service.
- Handle guest inquiries, feedback, and complaints professionally, escalating issues to management when necessary.
- Assist in opening and closing duties, including setting up tables, restocking supplies, and ensuring all equipment is in working order.
- Adhere to food safety and hygiene standards at all times to ensure a safe dining experience for guests.
Qualifications
- Minimum of 6 months of experience in a similar role (e.g., waiter, waitress, service crew, or front-of-house staff) in a restaurant, cafĂŠ, or hotel.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Ability to work in a fast-paced environment while maintaining composure and professionalism.
- Basic knowledge of food and beverage service, including order-taking, serving, and payment processing.
- Strong teamwork and collaboration skills, with a willingness to support colleagues across different shifts.
- Flexibility to work evenings, weekends, and holidays as required by the restaurantâs schedule.
- Physical stamina to stand, walk, and carry trays for extended periods.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin, Russian, or Japanese) are a plus.
- Valid work permit or eligibility to work in Indonesia (for foreign applicants).