job description
Join ACE Hardware as a Counter Supervisor and lead a dynamic team in one of our premier locations across Bali. This role offers a unique opportunity to grow your career in retail management while enjoying competitive compensation, exclusive employee discounts, and comprehensive training programs. As a Counter Supervisor, you will be the face of our brand, ensuring exceptional customer service, efficient operations, and a motivated team environment.
At ACE Hardware, we value leadership, dedication, and a passion for retail excellence. If you are a proactive individual with a knack for team management and customer engagement, this is your chance to make a significant impact in a thriving retail setting. Apply now and take the next step in your professional journey with a company that invests in your success.
Responsibility
- Oversee daily counter operations, ensuring smooth transactions and high levels of customer satisfaction.
- Lead, train, and mentor counter staff to deliver exceptional service and meet sales targets.
- Manage inventory levels, restocking, and product displays to maintain an organized and appealing retail space.
- Handle customer inquiries, complaints, and returns with professionalism and efficiency.
- Monitor sales performance and implement strategies to drive revenue growth.
- Ensure compliance with company policies, safety regulations, and operational procedures.
- Collaborate with other departments to streamline processes and enhance the overall customer experience.
- Prepare and submit reports on sales, inventory, and team performance as required.
Qualifications
- Proven experience in a supervisory or leadership role within a retail environment.
- Strong interpersonal and communication skills to effectively manage teams and interact with customers.
- Excellent organizational and problem-solving abilities to handle multiple tasks efficiently.
- Basic knowledge of inventory management and point-of-sale (POS) systems.
- Ability to work flexible hours, including weekends and holidays, as needed.
- High school diploma or equivalent; additional education or certifications in retail management is a plus.
- Passion for customer service and a commitment to upholding company values.
- Familiarity with hardware or home improvement products is advantageous.