job description
Join American Express, a global leader in financial services, as a Corporate Client Specialist and become the voice of trust for our premium Corporate Card Members across Australia, New Zealand, Singapore, and Hong Kong. This is a dynamic, customer-facing role where youâll build lasting relationships with high-value clients while working remotely from the tropical paradise of Bali, Indonesia.
In this role, youâll serve as the primary point of contact for corporate clients, addressing their needs with professionalism, empathy, and expertise. Whether resolving inquiries, providing tailored financial solutions, or ensuring seamless card operations, your work will directly impact customer satisfaction and loyalty. With a focus on ANZ, SG, and HK markets, youâll leverage your strong communication skills and cultural awareness to deliver exceptional service in a fast-paced, multicultural environment.
American Express values innovation, collaboration, and work-life balance. As a remote employee in Bali, youâll enjoy the flexibility to work in a world-class digital workspace while immersing yourself in the islandâs vibrant culture. If youâre passionate about finance, customer service, and cross-border collaboration, this is your opportunity to grow your career with a globally respected brandâall while living in one of the worldâs most desirable destinations.
Why join us?
- Work remotely from Bali with a competitive salary and benefits
- Be part of a diverse, inclusive, and high-performing team
- Access to continuous learning and career development opportunities
- Make a tangible impact on customer experience and business growth
- Enjoy the flexibility of a remote-first role with a global company
Responsibility
- Serve as the primary point of contact for corporate card members in ANZ, SG, and HK markets, handling inbound and outbound calls with professionalism and efficiency.
- Resolve customer inquiries related to card transactions, billing, disputes, and account management, ensuring timely and accurate resolutions.
- Provide tailored financial solutions and recommendations to meet the unique needs of corporate clients, enhancing their experience with American Express.
- Collaborate with cross-functional teams, including sales, finance, and operations, to address complex client issues and improve service delivery.
- Monitor and analyze customer feedback to identify trends, opportunities for improvement, and proactive service enhancements.
- Maintain up-to-date knowledge of American Express products, policies, and industry regulations to provide accurate and compliant information.
- Document customer interactions and resolutions in CRM systems to ensure transparency and continuity of service.
- Participate in team meetings, training sessions, and performance reviews to support personal and professional growth.
Qualifications
- Minimum of 2-3 years of experience in customer service, sales, or a related role, preferably in the financial services or credit card industry.
- Fluency in English is required; proficiency in additional languages (e.g., Mandarin, Cantonese, or Bahasa Indonesia) is a strong advantage.
- Strong communication skills, both verbal and written, with the ability to engage effectively with clients and colleagues across cultures.
- Proven ability to handle high-pressure situations, resolve conflicts, and deliver exceptional customer experiences.
- Familiarity with CRM systems (e.g., Salesforce) and Microsoft Office Suite (Excel, Word, Outlook).
- Self-motivated, detail-oriented, and able to work independently in a remote setting with minimal supervision.
- Cultural awareness and sensitivity, particularly in dealing with clients from ANZ, SG, and HK markets.
- Bachelorâs degree in Business, Finance, Communications, or a related field is preferred but not required.