job description
Join Ventas Call Center as a Contracting Coordinator and play a pivotal role in ensuring seamless agent licensing, contracting, and process optimization. This position is ideal for detail-oriented professionals who thrive in dynamic environments and are passionate about improving operational efficiency.
Based in the vibrant regions of Bali, you will collaborate with cross-functional teams to streamline contracting processes, develop standard operating procedures (SOPs), and manage ticket resolutions. Your expertise will directly contribute to enhancing agent onboarding and compliance, making a tangible impact on our business operations.
If you are a proactive problem-solver with a knack for process improvement and a commitment to excellence, we invite you to apply and grow your career with us.
Responsibility
- Coordinate and manage the agent licensing and contracting process to ensure compliance with regulatory requirements.
- Develop, update, and maintain standard operating procedures (SOPs) for contracting and licensing workflows.
- Monitor and manage ticketing systems to resolve agent contracting issues in a timely manner.
- Collaborate with internal teams to identify process inefficiencies and implement improvement initiatives.
- Maintain accurate records and documentation related to agent contracts and licensing.
- Provide training and support to agents and internal stakeholders on contracting procedures.
- Ensure adherence to company policies and industry regulations in all contracting activities.
- Generate reports and analytics to track performance metrics and identify trends.
Qualifications
- Bachelor's degree in Business Administration, Legal Studies, or a related field.
- Minimum of 2 years of experience in contracting, licensing, or administrative roles.
- Strong understanding of regulatory compliance and contracting processes.
- Excellent organizational and time-management skills with a keen eye for detail.
- Proficient in using ticketing systems and Microsoft Office Suite.
- Effective communication and interpersonal skills to liaise with internal and external stakeholders.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience in process improvement and SOP development is a plus.