job description
Join SamaKita, a leading financial services provider in Indonesia, as a Collections Officer in the vibrant regions of Bali. In this role, you will play a crucial part in maintaining healthy financial operations by ensuring timely payments from clients while delivering exceptional customer service.
As a Collections Officer, you will be responsible for managing a portfolio of accounts, identifying overdue payments, and implementing effective collection strategies. Your work will directly contribute to the company’s financial stability and customer satisfaction. This is an excellent opportunity for professionals with strong communication skills and a passion for problem-solving to grow in the dynamic financial services sector.
Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a collaborative work environment with opportunities for career advancement. Whether you're an experienced collections specialist or looking to transition into financial services, this role offers the chance to make a meaningful impact.
Responsibility
- Conduct proactive outreach to clients via phone, email, and in-person visits to facilitate timely payment collections.
- Monitor assigned accounts to identify overdue payments and implement appropriate follow-up actions.
- Negotiate payment plans with clients to resolve delinquencies while maintaining positive relationships.
- Maintain accurate and up-to-date records of all collection activities, communications, and payment agreements.
- Collaborate with internal teams to escalate complex cases and ensure alignment on collection strategies.
- Provide exceptional customer service by addressing client inquiries and concerns professionally and empathetically.
- Prepare and submit regular reports on collection activities, success rates, and areas for improvement.
- Stay updated on company policies, regulatory requirements, and best practices in debt collection.
Qualifications
- Minimum of 1-2 years of experience in collections, customer service, or a related financial role.
- Strong negotiation and communication skills, with the ability to handle sensitive conversations diplomatically.
- Proficient in using CRM systems, Microsoft Office (especially Excel), and other collection software.
- High attention to detail and organizational skills to manage multiple accounts efficiently.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English and Bahasa Indonesia; additional local languages are a plus.
- Problem-solving mindset with a customer-centric approach.
- Willingness to travel within Bali for client visits as needed.