job description
Join IBM, a global leader in technology and innovation, as a Collections Analyst and play a pivotal role in managing our accounts receivable (AR) portfolio. This fully remote position, based in Bali, Indonesia, offers the flexibility to work from stunning locations like Canggu, Ubud, or Denpasar while contributing to our financial operations.
As a Collections Analyst, you will be responsible for ensuring timely payments, resolving customer disputes, and maintaining strong relationships with clients. Your analytical skills and attention to detail will help optimize cash flow and reduce outstanding receivables, directly impacting IBMâs financial health. This role is ideal for professionals with a background in finance, accounting, or customer service who thrive in a dynamic, fast-paced environment.
At IBM, we value collaboration, innovation, and professional growth. Youâll work alongside a talented team of finance experts, leveraging cutting-edge tools and technologies to streamline collections processes. Whether youâre reconciling accounts, negotiating payment plans, or providing exceptional customer support, your contributions will be essential to our success.
If youâre a proactive problem-solver with a passion for finance and customer service, weâd love to hear from you. Apply now and take the next step in your career with IBM!
Responsibility
- Oversee and manage a designated AR portfolio to ensure timely collections and minimize overdue accounts.
- Perform regular follow-ups with customers via phone, email, or other communication channels to secure payments.
- Investigate and resolve customer disputes or discrepancies in invoices, ensuring accurate and fair resolutions.
- Reconcile accounts and maintain detailed records of all collection activities, payments, and customer interactions.
- Collaborate with internal teams, including finance, sales, and customer support, to address billing issues and improve cash flow.
- Prepare and present reports on collection performance, aging reports, and key metrics to management.
- Develop and implement strategies to reduce outstanding receivables and improve collection efficiency.
- Provide exceptional customer service by addressing inquiries, negotiating payment plans, and maintaining positive client relationships.
Qualifications
- Bachelorâs degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 2 years of experience in collections, accounts receivable, or a similar role.
- Strong analytical skills with the ability to interpret financial data and identify trends.
- Excellent communication and negotiation skills, with fluency in English (additional languages are a plus).
- Proficiency in Microsoft Office (Excel, Word) and experience with ERP or accounting software (e.g., SAP, Oracle).
- Ability to work independently in a remote setting while maintaining productivity and accountability.
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Problem-solving mindset with a customer-centric approach to resolving disputes.