job description
Join Baskbear Coffee, a vibrant and growing specialty coffee brand, as a Coffee Shop Supervisor in beautiful Canggu, Bali! We are seeking a passionate and experienced leader to oversee daily operations, ensure exceptional customer service, and maintain the high standards that define our brand.
As a Supervisor, you will play a key role in managing our team, optimizing workflows, and creating a welcoming atmosphere for our diverse clientele. This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and has a deep appreciation for coffee culture.
Baskbear Coffee is committed to fostering a collaborative and inclusive workplace where creativity and dedication are rewarded. If you are ready to take the next step in your hospitality career, we would love to hear from you!
Responsibility
- Lead and supervise a team of baristas and staff to ensure smooth daily operations.
- Maintain high standards of customer service and resolve any guest concerns promptly.
- Oversee inventory management, including ordering supplies and monitoring stock levels.
- Ensure compliance with health, safety, and hygiene regulations.
- Train and mentor new team members to uphold company standards and values.
- Assist in developing and implementing promotional strategies to drive sales.
- Monitor financial performance and provide reports to management as needed.
- Foster a positive and motivating work environment for all staff.
Qualifications
- Minimum 2 years of experience in a supervisory role within the hospitality or F&B industry.
- Strong knowledge of coffee preparation techniques and specialty coffee trends.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficient in inventory management and basic financial reporting.
- Fluent in English; additional languages are a plus.
- Passionate about delivering exceptional customer experiences.
- Basic computer skills for POS systems and administrative tasks.