job description
Join Bask Bear Coffee, a premium specialty coffee brand known for its exceptional quality and inviting café experience, as our Coffee Shop Supervisor in beautiful Bali! We are expanding our presence across multiple locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung) and are seeking a passionate, detail-oriented leader to oversee daily operations, drive customer satisfaction, and mentor our barista team.
In this role, you will be the heartbeat of our café, ensuring smooth operations, maintaining our high standards of service, and creating a welcoming atmosphere for both customers and staff. If you thrive in a fast-paced environment, have a deep appreciation for specialty coffee, and love leading teams to success, this is the perfect opportunity to grow your career with a brand that values excellence and innovation.
As part of our team, you’ll enjoy a dynamic work environment, opportunities for professional development, and the chance to be part of Bali’s thriving coffee culture. Whether you’re a seasoned supervisor or an ambitious barista ready to take the next step, we’d love to hear from you!
Why Join Bask Bear Coffee?
- Be part of a growing brand with a strong reputation for quality and community.
- Work in stunning Bali locations with a diverse, international customer base.
- Competitive salary with opportunities for performance-based bonuses.
- Employee discounts on coffee and merchandise.
- Career growth and training in specialty coffee and leadership.
Responsibility
- Oversee daily café operations, including opening/closing procedures, inventory management, and cash handling.
- Lead, train, and mentor a team of baristas to deliver exceptional customer service and maintain high coffee standards.
- Ensure compliance with health, safety, and hygiene regulations at all times.
- Monitor and maintain equipment to prevent downtime and ensure optimal performance.
- Handle customer inquiries, feedback, and complaints professionally and efficiently.
- Collaborate with management to develop and implement strategies to improve sales, customer satisfaction, and team performance.
- Prepare reports on daily sales, staff performance, and operational metrics.
- Assist in creating a positive and engaging work environment that fosters teamwork and growth.
Qualifications
- Minimum 2 years of experience in a supervisory or leadership role within a café, coffee shop, or hospitality environment.
- Strong knowledge of specialty coffee, brewing methods, and equipment (e.g., espresso machines, grinders).
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Proven ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Basic understanding of inventory management, cash handling, and POS systems.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a plus.
- Flexibility to work weekends, holidays, and early/late shifts as required.
- Passion for coffee, customer service, and creating memorable café experiences.