job description
Join the prestigious Civil Service Club as a Clubhouse Front Office Executive and embark on a rewarding career in Bali’s thriving hospitality industry. This role offers a unique opportunity to work in a dynamic, luxury environment while enjoying the vibrant culture of Kuta, Badung.
As a key member of our team, you will ensure seamless operations during night shifts, delivering exceptional guest experiences that align with our commitment to excellence. We provide competitive salary packages, performance bonuses, and a supportive work environment where your contributions are valued.
If you are passionate about hospitality, thrive in fast-paced settings, and seek a meaningful career with growth opportunities, this is your chance to shine in one of Bali’s most sought-after locations.
Responsibility
- Manage front desk operations during night shifts, including guest check-ins, check-outs, and inquiries with professionalism and efficiency.
- Handle reservations, bookings, and administrative tasks using property management systems (PMS).
- Ensure high standards of customer service, addressing guest concerns promptly and maintaining a welcoming atmosphere.
- Coordinate with housekeeping, security, and other departments to ensure smooth clubhouse operations.
- Process payments, maintain accurate financial records, and prepare night audit reports.
- Monitor clubhouse facilities and report any maintenance or safety issues to the relevant teams.
- Assist in organizing and executing club events, ensuring all logistical details are flawlessly managed.
- Uphold brand standards and company policies to deliver a consistent, premium experience for members and guests.
Qualifications
- Minimum Diploma in Hospitality, Tourism, or related fields; Bachelor’s degree is a plus.
- Proven experience (1-3 years) in front office, guest services, or night audit roles within hotels, resorts, or clubs.
- Excellent communication and interpersonal skills in English; proficiency in additional languages is advantageous.
- Strong problem-solving abilities and a customer-centric approach to service.
- Familiarity with PMS software (e.g., Opera, Amadeus) and basic accounting principles.
- Ability to work night shifts and adapt to a flexible schedule in a high-energy environment.
- Impeccable grooming, professional demeanor, and a passion for delivering 5-star service.
- Eligibility to work in Indonesia (work permit sponsorship may be available for exceptional candidates).