job description
Join Alpha IVF Centre & Alpha Women's Specialists, a leading healthcare provider dedicated to delivering exceptional fertility and women's health services. We are expanding our presence in Bali and seeking a detail-oriented, compassionate Clinic Assistant to join our dynamic team in Canggu. This role is perfect for a proactive professional who thrives in a fast-paced environment and is passionate about providing outstanding patient care.
As the first point of contact for our patients, you will play a crucial role in ensuring a seamless and welcoming experience. From managing front desk operations to coordinating patient appointments and handling inquiries, your organizational skills and warm demeanor will set the tone for our clinic's reputation. If you have a background in healthcare administration, customer service, or a related field, and are looking for a rewarding opportunity in Bali's vibrant healthcare sector, we'd love to hear from you!
At Alpha IVF Centre, we value teamwork, professionalism, and a patient-first approach. You'll work alongside a team of experienced medical professionals in a modern, well-equipped facility. This role offers competitive compensation, opportunities for professional growth, and the chance to make a meaningful difference in the lives of our patients.
Apply now and become part of a mission-driven organization where your skills and dedication are truly valued!
Responsibility
- Manage front desk operations, including greeting patients, handling check-ins, and ensuring a welcoming environment.
- Respond to patient inquiries via phone, email, social media, and SMS with professionalism and empathy.
- Register and update patient information accurately using our clinic management software.
- Schedule, reschedule, and confirm patient appointments while optimizing clinic workflow.
- Coordinate with medical staff to ensure smooth patient flow and timely consultations.
- Maintain confidentiality of patient records and adhere to healthcare compliance standards (e.g., HIPAA, local regulations).
- Assist with administrative tasks such as filing, data entry, and inventory management of clinic supplies.
- Handle billing inquiries, process payments, and provide basic financial assistance to patients.
Qualifications
- Minimum of 1-2 years of experience in a customer service, administrative, or healthcare setting (prior clinic or front desk experience is a plus).
- Proficiency in using clinic management software, Microsoft Office (Word, Excel), and basic IT troubleshooting.
- Excellent communication skills in English (additional languages such as Indonesian or Mandarin are advantageous).
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Compassionate, patient-focused attitude with a commitment to delivering high-quality service.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Basic understanding of medical terminology or willingness to learn.
- High school diploma or equivalent; certification in healthcare administration or related field is a bonus.