job description
Join Elite Biotech, a leading innovator in the biotechnology industry, as our Client Support Specialist (After-Sales) in the vibrant heart of Bali! We are seeking a detail-oriented and customer-focused professional to provide exceptional administrative and operational support to our valued clients. In this role, you will be the bridge between our company and clients, ensuring their inquiries, service requests, and concerns are addressed promptly and effectively.
At Elite Biotech, we pride ourselves on delivering cutting-edge solutions and unparalleled customer service. As part of our dynamic team, you will play a crucial role in maintaining client satisfaction and fostering long-term relationships. This is an exciting opportunity to grow your career in a supportive and innovative environment while enjoying the unique lifestyle that Bali has to offer.
If you are passionate about customer service, thrive in a fast-paced environment, and are eager to make a meaningful impact, we want to hear from you. Apply now and become a key player in our mission to revolutionize the biotech industry!
Responsibility
- Serve as the primary point of contact for client inquiries, providing timely and accurate responses to questions and concerns via phone, email, and chat.
- Process and manage after-sales service requests, ensuring all client needs are met efficiently and professionally.
- Coordinate with internal teams, including sales, technical support, and logistics, to resolve client issues and ensure seamless service delivery.
- Maintain detailed records of client interactions, transactions, and feedback in our CRM system to track and improve service quality.
- Assist in the preparation of reports and presentations for management, highlighting client feedback, trends, and areas for improvement.
- Collaborate with the marketing team to develop and implement strategies for enhancing client engagement and satisfaction.
- Stay updated on product knowledge and industry trends to provide informed support and recommendations to clients.
- Participate in training sessions and workshops to continuously improve your skills and knowledge in client support best practices.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 2 years of experience in a client support, customer service, or administrative role, preferably in the biotech or healthcare industry.
- Excellent communication skills in English, both written and verbal, with the ability to interact professionally with clients and colleagues.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant tools.
- High level of attention to detail and organizational skills to manage multiple tasks and priorities effectively.
- Ability to work independently as well as part of a team in a collaborative environment.
- Experience working in a multicultural setting and adaptability to different work styles and client needs.