job description
Join Quipper, a leading EdTech company, as a Client Support Officer and play a pivotal role in driving customer success and retention for our partner schools across Bali. In this dynamic position, you will be the bridge between our innovative educational solutions and the schools we serve, ensuring seamless onboarding, exceptional after-sales support, and long-term satisfaction.
Based in the vibrant communities of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will collaborate with a passionate team dedicated to transforming education through technology. Your ability to build strong relationships, solve problems efficiently, and deliver outstanding service will directly impact the success of our mission to empower educators and students alike.
This is a fantastic opportunity for a customer-focused professional who thrives in a fast-paced environment and is eager to make a meaningful difference in the education sector. If you are proactive, empathetic, and driven by results, we want to hear from you!
Responsibility
- Provide exceptional onboarding support to new partner schools, ensuring a smooth transition to Quipper’s platforms and tools.
- Serve as the primary point of contact for schools, addressing inquiries, resolving issues, and delivering timely solutions.
- Proactively monitor customer satisfaction and retention metrics, identifying opportunities for improvement and implementing strategies to enhance the customer experience.
- Collaborate with internal teams, including Sales, Product, and Technical Support, to escalate and resolve complex customer issues.
- Conduct regular check-ins with schools to gather feedback, assess needs, and provide tailored recommendations for maximizing the use of Quipper’s solutions.
- Develop and maintain strong relationships with key stakeholders at partner schools, fostering trust and long-term partnerships.
- Document customer interactions, feedback, and resolutions in our CRM system to ensure accurate record-keeping and data-driven decision-making.
- Stay up-to-date with Quipper’s product updates, features, and best practices to provide informed and effective support.
Qualifications
- Bachelor’s degree in Education, Business Administration, Communications, or a related field.
- Minimum of 2 years of experience in customer support, account management, or a similar role, preferably in the education or EdTech sector.
- Excellent communication skills in English, both written and verbal, with the ability to explain technical concepts in a clear and concise manner.
- Strong problem-solving skills and a customer-centric mindset, with a proven ability to handle challenging situations with professionalism and empathy.
- Proficiency in using CRM systems (e.g., Salesforce, HubSpot) and other support tools to manage customer interactions and data.
- Highly organized with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Passion for education and technology, with a genuine desire to make a positive impact on schools and students.
- Willingness to travel occasionally within Bali to visit partner schools and attend relevant events.