job description
Join Trip.com Group, Asia’s leading Travel Management Company (TMC), and take your career to new heights as a Client Success Manager in the vibrant heart of Bali. This is your chance to build exceptional client relationships while driving global impact in the corporate travel industry.
In this dynamic role, you will serve as the trusted advisor to our corporate clients, ensuring seamless travel experiences and maximizing satisfaction. You’ll collaborate with cross-functional teams to deliver tailored solutions, leverage cutting-edge travel technology, and contribute to the growth of one of the world’s most innovative travel platforms.
Based in Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a flexible, remote-friendly work environment while engaging with a diverse, international clientele. Whether you’re a seasoned professional or an ambitious go-getter, this role offers unparalleled opportunities for career growth, professional development, and global exposure.
If you’re passionate about client success, travel, and technology, and thrive in a fast-paced, collaborative setting, we want to hear from you. Apply today and be part of a team that’s redefining corporate travel excellence.
Responsibility
- Client Relationship Management: Build and maintain strong, long-term relationships with corporate clients, understanding their unique travel needs and business objectives.
- Strategic Consultation: Provide expert advice on travel policies, cost-saving strategies, and technology solutions to enhance client satisfaction and retention.
- Account Growth: Identify opportunities to upsell and cross-sell Trip.com Group’s services, driving revenue growth and client expansion.
- Issue Resolution: Proactively address client concerns, escalate issues as needed, and ensure timely, effective resolutions to maintain trust and loyalty.
- Performance Analysis: Monitor and report on key performance metrics, such as client satisfaction scores, travel spend, and service utilization, to inform strategic decisions.
- Collaboration: Work closely with sales, marketing, and product teams to align client needs with Trip.com Group’s offerings and innovations.
- Training & Onboarding: Conduct training sessions and onboarding for new clients to ensure smooth adoption of our platforms and services.
- Market Insights: Stay ahead of industry trends, competitor activities, and emerging technologies to provide clients with actionable insights.
Qualifications
- Experience: Minimum 3+ years in client success, account management, or corporate travel, preferably in a B2B or SaaS environment.
- Communication Skills: Exceptional verbal and written communication skills in English, with the ability to engage stakeholders at all levels.
- Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving client challenges.
- Industry Knowledge: Familiarity with corporate travel management, GDS systems (Amadeus, Sabre, Travelport), or travel technology is a plus.
- Tech-Savviness: Proficiency in CRM tools (e.g., Salesforce), data analysis, and Microsoft Office/Google Workspace.
- Customer-Centric Mindset: A passion for delivering outstanding service and a commitment to exceeding client expectations.
- Adaptability: Ability to thrive in a fast-paced, multicultural environment with a remote or hybrid work model.
- Education: Bachelor’s degree in Business, Hospitality, Tourism, or a related field (or equivalent experience).