job description
Join BDO Unibank, one of the Philippines' leading financial institutions, as a Client Service Associate in Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung areas). This is an exciting opportunity to be part of a dynamic team that delivers exceptional banking services while enjoying the vibrant culture and lifestyle of Bali.
As a Client Service Associate, you will play a crucial role in ensuring seamless and efficient over-the-counter transactions for our valued clients. You will be the face of BDO Unibank, providing accurate, timely, and professional service that enhances customer satisfaction and loyalty. This role is perfect for individuals with a passion for finance, strong interpersonal skills, and a commitment to excellence in client service.
At BDO Unibank, we value integrity, teamwork, and innovation. We offer a supportive work environment, competitive compensation, and opportunities for career growth. If you are looking for a rewarding career in banking with a reputable institution in one of the world's most beautiful destinations, we invite you to apply!
Why Join BDO Unibank?
- Be part of a trusted and established financial institution with a strong reputation.
- Work in a dynamic and customer-focused environment.
- Enjoy competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Experience the unique lifestyle and culture of Bali while building your career.
Responsibility
- Process over-the-counter transactions accurately and efficiently, including deposits, withdrawals, fund transfers, and payments.
- Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring a positive banking experience.
- Verify and validate client identities and transaction details to comply with banking regulations and anti-money laundering (AML) policies.
- Maintain up-to-date knowledge of BDO Unibank's products, services, and policies to provide accurate information to clients.
- Assist clients with account openings, closures, and updates, ensuring all documentation is complete and compliant.
- Handle cash transactions with precision, including balancing cash drawers and preparing daily reports.
- Collaborate with team members to ensure smooth branch operations and adherence to service standards.
- Promote and cross-sell BDO Unibank's financial products and services to meet branch targets.
Qualifications
- Bachelor's degree in Finance, Business Administration, Accounting, or a related field.
- Minimum of 1-2 years of experience in customer service, banking, or financial services (fresh graduates with relevant internships are welcome to apply).
- Strong numerical and analytical skills with keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Proficiency in basic computer applications (e.g., Microsoft Office, banking software).
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Knowledge of banking regulations, AML policies, and compliance standards is a plus.
- Fluency in English and Bahasa Indonesia; additional languages are an advantage.