job description
Join PT Mitra Solusi Lelang as a Client Relationship Officer in the vibrant heart of Bali! This is a unique opportunity to build and nurture long-term relationships with high-value clients while contributing to the growth of a dynamic auction and asset management company. Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta—you’ll enjoy a professional environment with a competitive salary package and the chance to thrive in Indonesia’s booming business landscape.
As a Relationship Officer, you will serve as the primary point of contact for clients, ensuring their needs are met with excellence and efficiency. Your role will involve proactive engagement, strategic account management, and delivering tailored solutions to enhance client satisfaction. This position is ideal for a results-driven professional with a passion for sales, customer service, and relationship building.
Why Bali? Beyond the professional rewards, you’ll work in a region known for its work-life balance, cultural richness, and international community. Whether you’re based in the creative hub of Canggu, the cultural center of Ubud, or the bustling city of Denpasar, you’ll be part of a team that values innovation, integrity, and impact.
Responsibility
- Develop and maintain strong, long-lasting relationships with new and existing clients to drive business growth.
- Act as the primary liaison between clients and the company, ensuring clear and timely communication.
- Identify client needs and proactively propose solutions, including auction services, asset management, and financial products.
- Conduct regular follow-ups to assess client satisfaction and address any concerns or feedback.
- Collaborate with internal teams (sales, marketing, operations) to deliver seamless service and meet client expectations.
- Prepare and present reports, proposals, and contracts to clients, ensuring accuracy and professionalism.
- Stay updated on market trends, competitor activities, and industry regulations to provide informed advice.
- Achieve monthly and quarterly sales targets while maintaining high standards of service quality.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
- Minimum of 2 years of experience in sales, client relationship management, or a similar role, preferably in auction, finance, or real estate sectors.
- Excellent communication and interpersonal skills, with fluency in English and Indonesian (Bahasa).
- Proven ability to build rapport, negotiate, and close deals with clients from diverse backgrounds.
- Strong organizational and time-management skills, with the ability to handle multiple accounts simultaneously.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Self-motivated, target-oriented, and able to work independently as well as part of a team.
- Willingness to travel within Bali and occasionally to other regions as required.