job description
Join Rekado Global Food Solutions Inc. as a Client Relations and Account Supervisor in beautiful Bali! In this pivotal role, you will serve as the primary liaison between our organization and key stakeholders, including clients, faculty, staff, and administrators, ensuring seamless communication and exceptional service delivery for our cafeteria operations.
Your expertise in relationship management and account supervision will drive client satisfaction, foster long-term partnerships, and contribute to the growth of our food solutions business. This is a unique opportunity to combine your passion for client service with the dynamic environment of Bali, a global hub for hospitality and culinary excellence.
If you thrive in a fast-paced, client-focused setting and have a proven track record in account management, we invite you to apply and help us elevate our service standards in one of the world’s most vibrant locations.
Responsibility
- Act as the primary point of contact for clients, faculty, staff, and administrators regarding cafeteria services and food solutions.
- Build and maintain strong, long-lasting relationships with key stakeholders to ensure high levels of satisfaction and retention.
- Oversee account management processes, including contract negotiations, service agreements, and performance reviews.
- Address and resolve client concerns or issues promptly, ensuring timely and effective solutions.
- Collaborate with internal teams (e.g., operations, logistics, and culinary) to align service delivery with client expectations.
- Monitor and report on account performance metrics, providing insights and recommendations for improvement.
- Develop and implement strategies to enhance client engagement and expand business opportunities.
- Stay updated on industry trends and best practices in food service and client relations to drive innovation.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a related field.
- Minimum of 3-5 years of experience in client relations, account management, or a similar role, preferably in the food service or hospitality industry.
- Proven ability to manage multiple accounts and stakeholders with a customer-centric approach.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities with a focus on delivering results.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work independently and collaboratively in a fast-paced environment.
- Fluency in English; additional language skills (e.g., Indonesian) are a plus.