job description
Join ECPay, a leading fintech and payment solutions provider, as our Client Onboarding & Trade Support Specialist in beautiful Bali, Indonesia! This is a unique opportunity to play a pivotal role in our partner ecosystem by ensuring seamless onboarding, compliance, and ongoing support for our retail and business partners. If you thrive in a dynamic, detail-oriented environment and are passionate about delivering exceptional client experiences, we want you on our team.
As the bridge between ECPay and our partners, you’ll review and validate application forms, verify documentation, and ensure all onboarding processes meet regulatory and company standards. Your keen eye for detail and strong communication skills will help maintain high-quality partnerships while fostering long-term relationships. This role is perfect for someone who enjoys problem-solving, working with cross-functional teams, and contributing to the growth of a fast-paced fintech company.
Based in Bali (with options for remote work in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll enjoy a flexible work environment while being part of a global team. ECPay values innovation, collaboration, and work-life balance, making this an ideal opportunity for professionals seeking career growth in the fintech industry.
Why join ECPay?
- Competitive salary and performance-based incentives
- Remote work flexibility in Bali’s vibrant locations
- Opportunities for professional development and career advancement
- Collaborative and inclusive company culture
- Impactful role in a growing fintech ecosystem
Responsibility
- Review and validate partner/retailer application forms for completeness and accuracy, ensuring compliance with company and regulatory standards.
- Verify documentation and conduct due diligence checks to mitigate risks and maintain high-quality partnerships.
- Coordinate with internal teams (e.g., legal, compliance, operations) to resolve discrepancies and streamline onboarding processes.
- Provide timely and professional support to partners during the onboarding phase, addressing inquiries and resolving issues.
- Maintain accurate records of onboarding status, documentation, and partner communications in CRM systems.
- Monitor and report on onboarding metrics, identifying bottlenecks and suggesting process improvements.
- Assist in developing and updating onboarding guidelines, training materials, and FAQs for partners.
- Collaborate with sales and account management teams to ensure smooth transitions from onboarding to active partnership.
Qualifications
- Bachelor’s degree in Business Administration, Finance, Economics, or a related field (or equivalent experience).
- Minimum of 2 years of experience in client onboarding, trade support, compliance, or a similar role in fintech, banking, or e-commerce.
- Strong attention to detail and ability to review and validate complex documentation accurately.
- Excellent communication skills in English (written and verbal); proficiency in Bahasa Indonesia is a plus.
- Familiarity with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently in a remote setting while collaborating effectively with cross-functional teams.
- Problem-solving mindset with a proactive approach to resolving issues and improving processes.
- Knowledge of fintech, payment solutions, or regulatory compliance is highly desirable.