job description
Join AStella International as a Client Onboarding Coordinator in the vibrant heart of Bali and take the first step toward a rewarding career in leadership. This role offers a unique opportunity to grow within a dynamic, client-focused team while developing essential skills in client relationship management, process optimization, and team leadership.
Based in one of Baliâs most sought-after locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâyouâll play a pivotal role in ensuring seamless client onboarding experiences. Your work will directly contribute to client satisfaction, operational efficiency, and the companyâs long-term success.
Weâre looking for a detail-oriented, proactive professional who thrives in a fast-paced environment and is eager to take on leadership responsibilities. If youâre passionate about delivering exceptional service and building a career with a forward-thinking organization, this is your chance to shine.
Responsibility
- Coordinate end-to-end client onboarding processes, ensuring a smooth and positive experience for new clients.
- Liaise between clients, internal teams, and stakeholders to gather and verify required documentation and information.
- Develop and maintain onboarding workflows, identifying opportunities for process improvements and automation.
- Monitor onboarding timelines and proactively address delays or issues to meet service level agreements (SLAs).
- Train and mentor junior team members, fostering a culture of collaboration and continuous improvement.
- Maintain accurate records and generate reports on onboarding metrics, client feedback, and process efficiency.
- Collaborate with sales and account management teams to ensure alignment on client expectations and deliverables.
- Stay updated on industry best practices and regulatory requirements to ensure compliance in all onboarding activities.
Qualifications
- Bachelorâs degree in Business Administration, Management, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in client onboarding, customer service, or a similar administrative role.
- Strong organizational and time-management skills, with the ability to handle multiple priorities in a deadline-driven environment.
- Excellent communication and interpersonal skills, with a client-centric approach to problem-solving.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Demonstrated leadership potential, with experience in training or supervising team members (a plus).
- Fluency in English (written and verbal); additional languages are an advantage.
- Ability to work independently and collaboratively in a remote or hybrid setting.