job description
Join JTC Kensington, a leading global provider of fund, corporate, and private client administrative services, as a Client Onboarding Administrator in the vibrant heart of Bali. This is a unique opportunity to play a pivotal role in ensuring seamless client integration while enjoying a hybrid working model in one of the worldâs most sought-after destinations.
In this dynamic role, you will be the first point of contact for high-net-worth clients, guiding them through the onboarding process with professionalism and precision. Youâll collaborate with cross-functional teams to ensure compliance, accuracy, and an exceptional client experience. With AWS benefits, discretionary bonuses, annual salary reviews, and comprehensive medical/dental coverage, this position offers not just a job, but a career with growth potential in a globally recognized firm.
Baliâs thriving expat community and JTCâs commitment to work-life balance make this an ideal role for ambitious professionals seeking both career advancement and an enviable lifestyle.
Responsibility
- Manage end-to-end client onboarding processes, ensuring all documentation is accurate, complete, and compliant with regulatory standards.
- Act as the primary liaison between clients, relationship managers, and internal teams to facilitate smooth account setup.
- Conduct KYC (Know Your Client) and AML (Anti-Money Laundering) checks in accordance with global financial regulations.
- Maintain and update client records in AWS-based systems, ensuring data integrity and confidentiality.
- Prepare and distribute onboarding packs, contracts, and welcome materials to new clients.
- Monitor onboarding timelines and proactively resolve delays or issues to meet service-level agreements.
- Collaborate with legal, compliance, and finance teams to ensure all onboarding activities align with company policies.
- Provide exceptional client service, addressing inquiries and concerns with professionalism and efficiency.
Qualifications
- Bachelorâs degree in Business Administration, Finance, or a related field; equivalent experience will also be considered.
- Minimum 2-3 years of experience in client onboarding, administrative support, or financial services.
- Strong understanding of KYC/AML procedures and regulatory compliance in the financial sector.
- Proficiency in AWS or similar cloud-based systems for document management and client data handling.
- Excellent communication and interpersonal skills, with the ability to build rapport with high-net-worth clients.
- Meticulous attention to detail and strong organizational abilities to manage multiple onboarding cases simultaneously.
- Fluency in English (written and verbal); additional languages are a plus.
- Ability to work independently in a hybrid environment while maintaining productivity and collaboration.