job description
Join Filinvest Alabang, Inc. as a Client Care Associate and become the face of exceptional customer service in the dynamic fields of Real Estate and Banking. Based in the vibrant locales of Bali, you will serve as the primary point of contact for our esteemed clients, ensuring their needs are met with professionalism, efficiency, and a personal touch. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering outstanding service.
As a Client Care Associate, you will engage with clients across multiple communication channels, including phone, email, and live chat, providing timely and accurate information. Your role will be pivotal in maintaining client satisfaction, resolving inquiries, and fostering long-term relationships. If you are a proactive problem-solver with a knack for communication and a customer-centric mindset, we invite you to apply and grow with us in one of the most sought-after destinations in Indonesia.
Responsibility
- Serve as the first point of contact for client inquiries via phone, email, and live chat, ensuring prompt and professional responses.
- Provide accurate information about real estate properties, banking products, and company services to clients.
- Resolve client concerns and complaints efficiently, escalating issues to the appropriate departments when necessary.
- Maintain detailed records of client interactions, transactions, and feedback in the company’s CRM system.
- Collaborate with internal teams, including sales, finance, and operations, to ensure seamless client experiences.
- Conduct follow-up communications with clients to gather feedback and ensure satisfaction.
- Stay updated on company policies, product offerings, and industry trends to provide informed assistance.
- Assist in the preparation of reports and documentation related to client interactions and service metrics.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 2 years of experience in customer service, preferably in real estate, banking, or a related industry.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Strong interpersonal skills with a customer-centric approach and a problem-solving mindset.
- Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- High level of professionalism, integrity, and attention to detail.
- Willingness to work in a hybrid or remote setup, with occasional on-site requirements as needed.