job description
Join TTEC, a global leader in customer experience solutions, as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional service. This remote position is perfect for English-speaking professionals based in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung) who thrive in a fast-paced environment and are passionate about helping customers.
As a Customer Service Representative, youâll play a pivotal role in shaping positive customer experiences while working closely with your team leader and colleagues. Your ability to communicate clearly, solve problems efficiently, and maintain a customer-first mindset will directly contribute to the success of our clients and the growth of our team. This role offers a competitive salary of up to IDR 27,000,000 per month, professional development opportunities, and the flexibility of remote work in one of the worldâs most beautiful destinations.
At TTEC, we value diversity, collaboration, and innovation. Youâll have access to cutting-edge tools and training to ensure youâre equipped to handle customer inquiries with confidence and professionalism. Whether youâre resolving issues, providing product information, or ensuring customer satisfaction, your work will make a tangible impact on our clientsâ success and our teamâs goals.
If youâre a proactive, empathetic, and results-driven individual looking to advance your career in customer service while enjoying the work-life balance of Bali, weâd love to hear from you. Apply now and take the next step in your professional journey with TTEC!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, chat, or social media with professionalism and efficiency.
- Resolve customer issues by providing accurate information, troubleshooting problems, and escalating complex cases as needed.
- Maintain a deep understanding of company products, services, and policies to deliver consistent and reliable support.
- Document customer interactions, transactions, and resolutions in our CRM system to ensure seamless follow-up and reporting.
- Collaborate with team members and leadership to identify trends, share feedback, and contribute to process improvements.
- Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Adhere to company guidelines, compliance standards, and data protection policies to ensure confidentiality and security.
- Participate in training sessions, team meetings, and professional development opportunities to enhance skills and knowledge.
Qualifications
- Fluency in English (written and verbal) with excellent communication skills.
- Minimum of 1 year of experience in customer service, call center, or a related role (fresh graduates with relevant internships or training may be considered).
- Strong problem-solving abilities and a customer-centric mindset with a passion for delivering exceptional service.
- Proficiency in using CRM software, Microsoft Office, and communication tools (e.g., Zoom, Slack, or similar platforms).
- Ability to work independently and remotely with minimal supervision while maintaining productivity and accountability.
- High level of adaptability and resilience to thrive in a fast-paced, dynamic environment.
- Reliable internet connection and a quiet, dedicated workspace to ensure uninterrupted communication.
- Availability to work full-time hours (including weekends or shifts, if required) with flexibility to meet business needs.