job description
Join PERSOL as a Customer Service Officer in a dynamic 6-month contract role with the potential to transition into a permanent position. This role is ideal for individuals passionate about delivering exceptional service in a fast-paced environment. You will be the face of our client’s mall concierge operations, ensuring visitors and tenants receive top-tier assistance and support.
Based in beautiful Bali, this opportunity offers a unique blend of professional growth and work-life balance. Whether you're assisting with inquiries, resolving issues, or enhancing the overall customer experience, your role will be pivotal in maintaining the high standards of service our clients are known for.
If you thrive in customer-facing roles and are eager to contribute to a team that values excellence, we invite you to apply and take the next step in your career with PERSOL.
Responsibility
- Provide exceptional customer service to mall visitors, tenants, and stakeholders, ensuring a positive and welcoming experience.
- Handle inquiries, complaints, and requests efficiently, offering timely and accurate resolutions.
- Assist with concierge operations, including directions, information dissemination, and general assistance.
- Collaborate with mall management and other departments to address operational needs and improve service delivery.
- Maintain a professional and friendly demeanor, representing the brand with integrity and enthusiasm.
- Document customer interactions and feedback, providing insights to enhance service quality.
- Participate in training and development programs to stay updated on best practices in customer service.
- Support promotional events and activities, contributing to a vibrant and engaging mall environment.
Qualifications
- Minimum of 1 year of experience in customer service, hospitality, or a related field.
- Excellent communication skills in English; proficiency in additional languages is a plus.
- Strong interpersonal skills with a customer-centric approach.
- Ability to work in a fast-paced environment, managing multiple tasks with efficiency.
- Proficiency in basic computer applications and customer service software.
- High school diploma or equivalent; higher education in a relevant field is advantageous.
- Flexibility to work in shifts, including weekends and holidays, as required.
- A proactive attitude with a willingness to learn and adapt to new challenges.