job description
Join Golden Dragon Motor Sales Corp as a Customer Service Representative and become the voice of our brand! In this dynamic role, you will engage with customers, resolve inquiries, and ensure exceptional service delivery. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will work in a collaborative environment that values professionalism and customer satisfaction.
As a key member of our team, you will handle inbound and outbound calls, provide product information, and assist customers with their needs. Your ability to communicate effectively and solve problems will directly impact customer loyalty and business growth. This is an excellent opportunity for individuals passionate about customer service and eager to grow in a fast-paced industry.
We offer competitive compensation, career development opportunities, and a supportive work culture. If you are a motivated professional with a customer-centric mindset, we invite you to apply and take the next step in your career with us!
Responsibility
- Handle inbound and outbound customer calls with professionalism and efficiency.
- Provide accurate information about products, services, and promotions.
- Resolve customer inquiries, complaints, and issues in a timely manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure seamless service delivery.
- Follow up with customers to ensure satisfaction and address any concerns.
- Adhere to company policies, procedures, and service standards.
- Contribute to team goals and participate in training and development programs.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service, call center, or related roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using customer service software and tools.
- Ability to work in a fast-paced environment and handle pressure.
- Fluency in English; additional languages are an advantage.
- Willingness to work in shifts and adapt to changing schedules.