job description
Are you a dynamic communicator with a passion for customer service? Foundever is expanding its team in Bali, Indonesia and offering a 20,000 PHP signing bonus for qualified Call Center Agents! Whether you're an experienced professional or a fresh graduate, this is your chance to join a global leader in customer experience solutions.
Enjoy a competitive salary, flexible work arrangements, and a supportive environment that values your growth. With opportunities in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you can work close to home while serving international clients.
Apply now and take the first step toward a rewarding career in customer service!
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests efficiently.
- Meet and exceed performance metrics, including call quality and resolution time.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with team members to improve service delivery.
- Upsell or cross-sell products/services when appropriate.
- Adhere to company policies and compliance standards.
- Participate in training and development programs.
Qualifications
- At least a High School/K-12 graduate or equivalent.
- Previous experience in sales, BPO, or customer service is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Comfortable working in a fast-paced, target-driven environment.
- Basic computer literacy and familiarity with CRM tools.
- Willingness to work in shifting schedules, including weekends.
- Residents of Bali or willing to relocate preferred.