job description
Join Golden Dragon Motor Sales Corp as a Customer Service Representative and become the voice of our brand in Bali! We are seeking a dynamic and customer-focused professional to deliver exceptional service to our clients. In this role, you will handle inquiries, resolve issues, and ensure a seamless experience for our customers. If you thrive in a fast-paced environment and have a passion for helping others, this is the perfect opportunity for you.
As part of our team, you will work in a collaborative and supportive environment, with opportunities for growth and development. We value excellent communication skills, problem-solving abilities, and a positive attitude. If you are ready to take your career to the next level, apply today!
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide accurate information about products, services, and promotions to customers.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer needs are met.
- Follow up with customers to ensure their issues have been resolved.
- Stay updated on company policies, procedures, and product knowledge.
- Contribute to team efforts by achieving individual and team performance targets.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center or retail environment.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer service software and tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Positive attitude, patience, and empathy when dealing with customers.
- Willingness to work flexible hours, including weekends and holidays if required.