job description
Are you a detail-oriented professional with a passion for administrative excellence in the automotive sector? Ideals Recruitment is currently seeking a dedicated Claim Admin Officer to join our dynamic team in the Central Region. In this role, you will be the backbone of our claims department, ensuring that insurance processes run smoothly, efficiently, and accurately.
You will play a critical role in bridging the gap between our clients and insurance providers. This position is perfect for someone who thrives in a fast-paced environment, possesses strong organizational skills, and takes pride in delivering high-quality documentation. If you are looking to grow your career with a reputable firm that values efficiency and accuracy, we want to hear from you.
Responsibility
- Manage the end-to-end insurance claims process, ensuring all documentation is accurate and submitted within deadlines.
- Prepare comprehensive reports and summaries for management review regarding claims status and performance.
- Maintain electronic and physical filing systems, ensuring all records are up-to-date and compliant with company policy.
- Communicate professionally with insurance adjusters, workshop partners, and internal departments to resolve queries.
- Assist in the verification of claim documents, ensuring all supporting evidence aligns with policy terms.
- Provide prompt administrative support to the claims team to improve overall operational workflow.
- Follow up on pending claims and provide regular updates to stakeholders to ensure timely resolution.
Qualifications
- Diploma in Business Administration, Logistics, or a related field.
- Minimum 1 year of experience in administrative, office support, or claims processing roles.
- Strong command of Microsoft Office Suite, particularly Excel and Word.
- Meticulous attention to detail with the ability to manage high volumes of paperwork.
- Strong interpersonal skills with a service-oriented mindset.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Prior experience in the automotive or insurance industry will be a distinct advantage.