job description
Join Erajaya as a Channel Marketplace Analyst - Supervisor and take the lead in optimizing our digital marketplace operations across multiple platforms. This role is perfect for a detail-oriented professional with a passion for e-commerce and a knack for data-driven decision-making. You will oversee end-to-end platform operations, ensuring seamless integration and performance across various channels. Based in the vibrant regions of Bali, this position offers a unique opportunity to work in a dynamic environment while contributing to the growth of a leading retail and consumer products company.
In this role, you will collaborate with cross-functional teams to enhance platform efficiency, analyze marketplace trends, and implement strategies to boost sales and customer engagement. Your expertise will be crucial in maintaining the competitive edge of our products in the digital marketplace. If you are a proactive leader with a strong analytical mindset, we invite you to apply and be part of our innovative team.
Responsibility
- Oversee and manage daily operations across multiple digital marketplaces, ensuring optimal performance and compliance with platform guidelines.
- Analyze marketplace data to identify trends, opportunities, and areas for improvement, providing actionable insights to stakeholders.
- Develop and implement strategies to enhance product visibility, sales, and customer satisfaction on various e-commerce platforms.
- Coordinate with internal teams, including marketing, logistics, and customer service, to ensure seamless execution of marketplace initiatives.
- Monitor and report on key performance indicators (KPIs) such as sales metrics, conversion rates, and customer feedback.
- Lead and mentor a team of marketplace analysts, fostering a culture of continuous improvement and innovation.
- Stay updated with industry trends and best practices to ensure the company remains competitive in the digital marketplace.
- Resolve operational issues and escalations promptly to maintain high service standards and customer satisfaction.
Qualifications
- Bachelor's degree in Business, Marketing, E-commerce, or a related field.
- Minimum of 3 years of experience in marketplace management, e-commerce operations, or a similar role.
- Proven track record of successfully managing and optimizing digital marketplace platforms.
- Strong analytical skills with proficiency in data analysis tools and techniques.
- Excellent leadership and team management abilities, with experience in supervising teams.
- Proficiency in using e-commerce platforms and tools such as Shopify, Tokopedia, Shopee, or similar.
- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.