job description
Join Robinsons Supermarket as a Cashiering Supervisor and lead a dynamic team in delivering exceptional customer service at our premium retail marketplace in Bali. This role is perfect for a detail-oriented professional with a passion for retail operations, team leadership, and process optimization.
As a Cashiering Supervisor, you will oversee daily cashiering activities, ensuring accuracy, efficiency, and a seamless checkout experience for customers. You’ll play a pivotal role in training and mentoring cashiers, resolving customer inquiries, and maintaining compliance with company policies and financial procedures. This position offers a unique opportunity to grow within a well-established retail brand while contributing to a high-performing team in one of Bali’s most vibrant retail environments.
If you thrive in fast-paced settings, have a knack for problem-solving, and enjoy leading by example, we invite you to apply and take the next step in your retail career with us.
Responsibility
- Supervise and coordinate daily cashiering operations to ensure smooth and efficient transactions.
- Train, mentor, and evaluate cashiers to maintain high standards of service and accuracy.
- Monitor cash handling procedures, including opening/closing registers, reconciling daily sales, and preparing deposits.
- Resolve customer complaints or discrepancies professionally and in a timely manner.
- Ensure compliance with company policies, loss prevention measures, and financial controls.
- Collaborate with store management to optimize checkout processes and improve customer satisfaction.
- Maintain a clean, organized, and well-stocked checkout area to enhance the shopping experience.
- Generate reports on cashier performance, sales trends, and operational metrics for management review.
Qualifications
- Minimum of 2 years of experience in a cashiering or retail supervision role.
- Proven leadership skills with the ability to manage and motivate a team.
- Strong numerical and analytical skills for accurate cash handling and reporting.
- Excellent communication and interpersonal skills to interact with customers and staff.
- Proficiency in POS systems and basic computer applications (e.g., Microsoft Office).
- High attention to detail and ability to work under pressure in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays.
- Bachelor’s degree in Business Administration, Retail Management, or related field is a plus.