job description
Join Klick Group, a dynamic leader in the retail and consumer products industry, as a Customer Service Representative in the vibrant heart of Bali! We’re looking for enthusiastic, customer-focused professionals to deliver exceptional service in our fast-paced environment. This contract role offers a unique opportunity to grow your career in one of Indonesia’s most exciting regions—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
As the face of our brand, you’ll play a pivotal role in ensuring customer satisfaction, resolving inquiries, and fostering long-term relationships. With a competitive salary starting at IDR 1,850,000 per month and performance-based bonuses after your training period, this role rewards dedication and adaptability. Whether you’re a seasoned professional or eager to break into customer service, Klick Group provides the training and support you need to thrive.
Bali isn’t just a workplace—it’s a lifestyle. Enjoy a balanced work environment in a tropical paradise, with opportunities to connect with a diverse team and contribute to a company that values innovation and excellence. If you’re passionate about delivering top-tier service and ready to take the next step in your career, we’d love to hear from you!
Responsibility
- Serve as the primary point of contact for customers, addressing inquiries, complaints, and requests via phone, email, and in-person interactions.
- Provide accurate and timely information about products, services, promotions, and policies to enhance customer experience.
- Resolve customer issues efficiently and professionally, ensuring follow-up until satisfaction is achieved.
- Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
- Collaborate with cross-functional teams (e.g., sales, logistics, marketing) to escalate and resolve complex customer concerns.
- Process orders, returns, and exchanges while adhering to company policies and procedures.
- Identify opportunities to upsell or cross-sell products based on customer needs and preferences.
- Participate in training sessions and team meetings to stay updated on product knowledge and service standards.
Qualifications
- Minimum high school diploma or equivalent; additional certifications in customer service or retail are a plus.
- Proven experience in customer service, retail, or a related field (fresh graduates with strong interpersonal skills are encouraged to apply).
- Fluent in English and Bahasa Indonesia, with excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in basic computer applications (e.g., Microsoft Office, CRM software).
- Adaptability and willingness to learn new systems and processes quickly.
- Availability to work flexible hours, including weekends and holidays, as required by the role.