job description
Join Okuzono Hospitality Group as a Cashier & Greeter and become the welcoming face of our premium hospitality brand in Bali. This role offers a unique opportunity to deliver exceptional customer service while working in a dynamic and rewarding environment. Enjoy competitive compensation, comprehensive health insurance, and a clear path for career advancement within our growing organization.
As a Cashier & Greeter, you will be responsible for creating a warm and inviting atmosphere for our guests, ensuring smooth transactions, and maintaining the highest standards of service. Whether you're assisting customers with inquiries, processing payments, or providing recommendations, your role is pivotal in shaping the guest experience.
We are looking for enthusiastic individuals who thrive in fast-paced settings and are passionate about hospitality. If you have a friendly demeanor, strong communication skills, and a commitment to excellence, we invite you to apply and grow with us in one of Bali’s most vibrant industries.
Responsibility
- Greet and welcome guests with a warm and professional demeanor, ensuring a positive first impression.
- Process customer transactions accurately and efficiently using POS systems.
- Provide exceptional customer service by addressing inquiries, resolving concerns, and offering product or service recommendations.
- Maintain a clean and organized workspace, including the cashier area and surrounding guest interaction zones.
- Collaborate with team members to ensure seamless operations and a cohesive guest experience.
- Handle cash and digital payments with precision, adhering to company policies and security protocols.
- Assist in inventory management, including stock checks and reporting discrepancies.
- Uphold the brand’s standards of service excellence and contribute to a positive work environment.
Qualifications
- High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
- Proven experience in a cashier, greeter, or customer service role, preferably in hospitality or retail.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Strong numerical skills and attention to detail for accurate transaction processing.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Friendly, approachable, and professional demeanor with a passion for delivering outstanding service.
- Basic computer literacy and familiarity with POS systems.
- Willingness to learn and grow within the company, with a proactive attitude toward teamwork.