job description
Join Teleperformance as a Cash Application Analyst in our dynamic B2B Accounts Receivable team based in Bali, Indonesia. This role is pivotal in ensuring the accurate and timely processing of customer payments, account reconciliations, and resolution of cash discrepancies to maintain financial integrity and enhance customer satisfaction.
As part of a global leader in customer experience management, you will collaborate with cross-functional teams to streamline financial operations, reduce outstanding receivables, and contribute to process improvements. This position offers a unique opportunity to develop expertise in financial analysis, cash management, and ERP systems while working in a fast-paced, international environment.
If you are detail-oriented, analytical, and passionate about finance, we invite you to apply and take the next step in your career with Teleperformance.
Responsibility
- Process and accurately apply customer payments to the correct accounts in a timely manner.
- Perform daily reconciliation of bank deposits, lockbox transactions, and other payment methods.
- Investigate and resolve cash application discrepancies, unapplied payments, and deductions.
- Collaborate with sales, customer service, and finance teams to resolve account discrepancies and improve cash flow.
- Prepare and distribute aging reports, cash application metrics, and other financial analyses.
- Identify and recommend process improvements to enhance efficiency and accuracy in cash application.
- Maintain up-to-date knowledge of company policies, accounting principles, and compliance requirements.
- Assist in month-end closing activities and support audits as needed.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- Minimum of 2 years of experience in cash application, accounts receivable, or a similar role.
- Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Excel (advanced functions, pivot tables, VLOOKUP).
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent communication and interpersonal skills to liaise with internal and external stakeholders.
- Ability to work independently, manage priorities, and meet tight deadlines in a high-volume environment.
- Familiarity with B2B payment processing and international transactions is a plus.
- Fluency in English (written and verbal) is required.