job description
Join our dynamic team as a Case Investigation Specialist (Tier 2) and play a pivotal role in safeguarding our platform's integrity. This position offers an exciting opportunity to investigate complex escalations, safety cases, and fraud issues, making high-impact decisions that protect our users and maintain the highest standards of platform security.
Based in the vibrant locations of Bali, you will work in a collaborative environment that values your expertise and offers comprehensive benefits, including HMO coverage from day one and free dependent coverage. This role is perfect for detail-oriented professionals who thrive in fast-paced settings and are passionate about ensuring a safe and secure online experience for all users.
If you are a problem-solver with a keen eye for detail and a commitment to excellence, we invite you to apply and become a part of our mission to create a safer digital world.
Responsibility
- Investigate and resolve complex escalations related to user safety and platform integrity.
- Analyze and assess fraud cases, implementing appropriate measures to mitigate risks.
- Collaborate with cross-functional teams to develop and enhance safety protocols.
- Document and report findings, providing clear and concise summaries of investigations.
- Monitor and identify trends in user behavior and potential security threats.
- Provide recommendations for policy and procedure improvements based on investigation outcomes.
- Ensure compliance with all relevant regulations and company policies.
- Maintain a high level of confidentiality and professionalism in handling sensitive information.
Qualifications
- Bachelor's degree in Criminal Justice, Law, or a related field.
- Minimum of 2 years of experience in investigations, fraud detection, or a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in using investigation tools and software.
- High level of integrity and ethical standards.
- Ability to handle sensitive information with discretion.