job description
Join Boston Scientific as a Capital Equipment Technical Services Manager and lead the strategic development and execution of technical services across Southeast Asia (SEA) and Emerging Markets. Based in Bali, Indonesia, you will drive operational excellence, customer satisfaction, and business growth by overseeing a team of technical experts and ensuring the highest standards of service delivery for cutting-edge medical capital equipment.
This is a unique opportunity to shape the future of healthcare technology in high-growth markets, collaborating with cross-functional teams to enhance service efficiency, reduce downtime, and deliver innovative solutions that empower healthcare providers. Your leadership will be pivotal in expanding Boston Scientific’s footprint in the region while maintaining world-class technical support.
If you are a visionary leader with a passion for medical technology, operational strategy, and team development, we invite you to apply and be part of a mission-driven organization that transforms lives through advanced healthcare solutions.
Responsibility
- Develop and implement a regional technical services strategy aligned with Boston Scientific’s business objectives for SEA and Emerging Markets.
- Lead, mentor, and expand a high-performing technical services team, ensuring adherence to company standards and regulatory compliance.
- Oversee the installation, maintenance, and repair of capital medical equipment, ensuring minimal downtime and maximum customer satisfaction.
- Collaborate with sales, marketing, and R&D teams to identify service improvements and drive product enhancements based on field insights.
- Establish and monitor KPIs for service performance, including response times, resolution rates, and customer feedback.
- Manage budgets, resources, and vendor relationships to optimize service delivery and cost efficiency.
- Drive training and certification programs for technical staff and customers to ensure safe and effective equipment usage.
- Represent Boston Scientific in industry conferences and customer engagements to strengthen brand reputation and partnerships.
Qualifications
- Bachelor’s degree in Engineering, Biomedical Technology, or a related field; Master’s degree or MBA is a plus.
- 10+ years of experience in technical services, with at least 5 years in a leadership role managing teams in medical device or capital equipment industries.
- Proven track record in strategic planning, operational excellence, and P&L management for service organizations.
- Deep understanding of medical capital equipment (e.g., imaging systems, surgical robots, or diagnostic tools) and regulatory standards (ISO, FDA, etc.).
- Strong stakeholder management skills, with the ability to influence cross-functional teams and senior leadership.
- Excellent communication and presentation skills in English; proficiency in local languages (e.g., Bahasa Indonesia) is advantageous.
- Willingness to travel up to 40% across SEA and Emerging Markets.
- Certifications in project management (PMP) or Lean/Six Sigma are highly desirable.