job description
Are you a dedicated customer service professional looking for a structured work-life balance? WSH Experts is seeking a highly motivated and reliable Call Centre Operator to join our dynamic team in the West Region. This role is perfect for individuals who thrive in a fast-paced environment and value a consistent, rotating schedule.
As the first point of contact for our clients, you will play a critical role in maintaining service excellence. We offer a unique 2-days-on, 2-days-off rotating shift pattern (10:00 AM – 10:00 PM), providing you with ample time for personal pursuits while ensuring our operations run smoothly. If you possess a clear speaking voice, strong problem-solving abilities, and a commitment to customer satisfaction, we want to hear from you!
Responsibility
- Handle high-volume incoming calls and inquiries with professionalism and empathy.
- Provide accurate information regarding company services and resolve customer issues efficiently.
- Maintain detailed and accurate logs of all customer interactions in the CRM system.
- Escalate complex queries to the appropriate department heads for timely resolution.
- Ensure adherence to all company service level agreements (SLAs) and safety protocols.
- Assist in administrative tasks and data entry as required by the operations team.
- Participate in ongoing training to stay updated on service policies and system enhancements.
Qualifications
- Minimum GCE 'N' or 'O' Level qualifications or equivalent.
- Previous experience in a call centre or customer-facing role is highly preferred.
- Proficiency in English; ability to communicate in additional languages is a bonus.
- Must be comfortable working a rotating shift schedule (12-hour shifts).
- Strong typing skills and ability to navigate computer systems effectively.
- Excellent interpersonal skills with a patient and customer-centric attitude.
- Ability to remain calm and composed when handling difficult customer situations.
- A team player who is reliable, punctual, and adaptable to change.