job description
Join a vibrant café team in the heart of Bali as a Cafe Receptionist, where your warm personality and organizational skills will create unforgettable experiences for guests. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and enjoy collaborating with operational teams, including servers and cleaning staff, to ensure seamless service.
Based in Badung, Bali, you’ll be the first point of contact for visitors, managing reservations, greeting guests, and coordinating with all café departments to maintain high standards of service. Whether you’re assisting with customer inquiries, supporting the front-of-house team, or ensuring a clean and welcoming atmosphere, your role is pivotal to the café’s success.
This contract position offers a dynamic work environment, competitive compensation, and the chance to grow within Bali’s booming hospitality industry. If you’re passionate about delivering exceptional service and working in a team-oriented setting, we’d love to hear from you!
Responsibility
- Greet and welcome guests with a professional and friendly demeanor, ensuring a positive first impression.
- Manage front-desk operations, including reservations, check-ins, and customer inquiries via phone, email, or in person.
- Coordinate with servers, baristas, and cleaning staff to ensure smooth café operations and timely service.
- Handle cashier duties, including processing payments, issuing receipts, and managing daily transactions.
- Maintain a clean, organized, and inviting reception area, including restocking brochures and promotional materials.
- Assist in resolving customer complaints or concerns promptly and professionally.
- Support administrative tasks such as tracking inventory, updating guest records, and preparing daily reports.
- Promote café specials, events, and loyalty programs to enhance customer engagement.
Qualifications
- Minimum 1 year of experience in a customer-facing role (e.g., receptionist, host/hostess, or hospitality).
- Excellent communication and interpersonal skills in English (Bahasa Indonesia is a plus).
- Strong organizational abilities with attention to detail in multitasking environments.
- Proficiency in basic computer applications (e.g., POS systems, Microsoft Office, or Google Workspace).
- Friendly, approachable, and able to work under pressure with a positive attitude.
- Flexibility to work shifts, including weekends and holidays, as required by café hours.
- Knowledge of café operations, food safety standards, or cash handling is advantageous.
- High school diploma or equivalent; additional hospitality training is a plus.