job description
Join a well-established hospitality organization in Bali as a Cafe Manager and lead a dynamic team in delivering exceptional customer experiences. This role offers the opportunity to oversee daily operations, drive service excellence, and contribute to the growth of a thriving café in one of Southeast Asia’s most vibrant tourist destinations.
As the face of the café, you will ensure smooth workflows, maintain high standards of food and beverage quality, and cultivate a welcoming atmosphere for both locals and international visitors. With Bali’s booming hospitality scene, this position is ideal for a proactive, customer-focused leader passionate about creating memorable dining experiences.
Enjoy a competitive salary, professional development opportunities, and the chance to work in a culturally rich environment. If you thrive in fast-paced settings and have a knack for team motivation, this is your chance to make a mark in Bali’s hospitality industry.
Responsibility
- Oversee daily café operations, including opening/closing procedures, staff scheduling, and inventory management.
- Ensure exceptional customer service by training, coaching, and motivating the team to meet service standards.
- Monitor food and beverage quality, presentation, and consistency in alignment with brand guidelines.
- Manage financial performance, including budgeting, cost control, and sales targets to maximize profitability.
- Handle customer feedback and resolve complaints professionally to maintain a positive reputation.
- Coordinate with suppliers to source high-quality ingredients and negotiate favorable terms.
- Implement health, safety, and hygiene protocols in compliance with local regulations.
- Develop and execute promotional strategies to attract new customers and retain loyal patrons.
Qualifications
- Proven experience (3+ years) in café, restaurant, or hospitality management, preferably in a high-volume or tourist-focused environment.
- Strong leadership and interpersonal skills with the ability to inspire and manage a diverse team.
- Excellent communication skills in English; proficiency in Indonesian (Bahasa) is a plus.
- In-depth knowledge of food safety, POS systems, and inventory management.
- Financial acumen to analyze P&L statements, control costs, and drive revenue growth.
- Customer-centric mindset with a passion for delivering 5-star service.
- Flexibility to work weekends, holidays, and varying shifts as required.
- Creative problem-solving skills and the ability to work under pressure in a fast-paced setting.