job description
Join Harvest Cafe as our next Cafe Branch Manager in the vibrant heart of Canggu, Bali! This is your opportunity to lead a dynamic team in one of the most sought-after coffee destinations in Southeast Asia, where passion for hospitality meets a thriving café culture.
At Harvest Cafe, we believe in fostering a supportive, growth-oriented environment where your leadership can shine. You’ll oversee daily operations, drive exceptional customer experiences, and contribute to the strategic growth of our brand. With a competitive salary package, career development opportunities, and a team that values collaboration, this role is perfect for a motivated professional ready to make their mark in the hospitality industry.
Bali’s booming café scene offers unparalleled exposure to diverse customers, innovative coffee trends, and a lifestyle that blends work with the island’s unique charm. If you’re a results-driven leader with a passion for coffee, people, and operational excellence, we’d love to hear from you!
Responsibility
- Team Leadership: Manage, train, and inspire a high-performing team to deliver outstanding service and operational efficiency.
- Operational Excellence: Oversee daily café operations, including inventory management, staff scheduling, and compliance with health & safety standards.
- Customer Experience: Ensure every guest leaves with a memorable experience through personalized service and quality control.
- Financial Management: Monitor budgets, sales targets, and cost control to maximize profitability while maintaining service quality.
- Menu & Product Innovation: Collaborate with the culinary team to refine offerings, introduce seasonal specials, and align with local tastes.
- Marketing & Community Engagement: Drive foot traffic through local partnerships, social media, and community events.
- Supplier & Vendor Relations: Build and maintain strong relationships with local suppliers to ensure premium ingredients and cost-effective sourcing.
- Performance Reporting: Track KPIs, analyze trends, and present actionable insights to senior management.
Qualifications
- Proven Experience: Minimum 3+ years in a café, restaurant, or hospitality management role, with a track record of success.
- Leadership Skills: Exceptional ability to mentor, motivate, and manage teams in a fast-paced environment.
- Financial Acumen: Experience with P&L management, budgeting, and cost control in F&B operations.
- Customer-Centric Mindset: Passion for delivering 5-star service and resolving customer concerns with professionalism.
- Operational Knowledge: Familiarity with POS systems, inventory software, and café workflow optimization.
- Coffee & Food Expertise: Deep understanding of specialty coffee, food safety, and quality standards.
- Communication Skills: Fluent English (written and verbal) with the ability to engage stakeholders at all levels.
- Local Market Awareness: Knowledge of Bali’s café culture and tourist dynamics is a strong plus.