job description
Join Baskbear Coffee, a leading specialty coffee brand, as a Café Supervisor in our vibrant Kuta location! We are seeking a passionate and experienced professional to lead our team in delivering exceptional coffee experiences to our customers. As a Supervisor, you will oversee daily operations, ensure high standards of service, and foster a positive work environment. This is a fantastic opportunity to grow your career in the hospitality industry while being part of a dynamic and innovative brand.
At Baskbear Coffee, we pride ourselves on our commitment to quality, sustainability, and community. Our Kuta café is a hub for coffee enthusiasts and tourists alike, offering a unique blend of local flavors and international coffee culture. If you are a motivated leader with a love for coffee and customer service, we want you on our team!
Responsibility
- Lead and manage a team of baristas and café staff to ensure smooth daily operations.
- Maintain high standards of customer service and coffee quality.
- Oversee inventory management, including ordering supplies and monitoring stock levels.
- Train and mentor new staff members on coffee preparation, customer service, and café procedures.
- Ensure compliance with health, safety, and hygiene regulations.
- Handle customer inquiries, feedback, and complaints professionally and efficiently.
- Assist in developing and implementing promotional events and marketing strategies.
- Monitor sales performance and provide reports to management.
Qualifications
- Minimum of 2 years of experience in a supervisory role within the café or hospitality industry.
- Strong knowledge of coffee preparation techniques and equipment.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic computer skills for inventory management and sales reporting.
- Flexibility to work various shifts, including weekends and holidays.
- Passion for coffee and a commitment to delivering exceptional customer experiences.
- Fluency in English; knowledge of Indonesian is a plus.